ACCURATE PECB - ISO-IEC-20000-FOUNDATION - LATEST ISO/IEC 20000 FOUNDATION EXAM TEST PREP

Accurate PECB - ISO-IEC-20000-Foundation - Latest ISO/IEC 20000 Foundation Exam Test Prep

Accurate PECB - ISO-IEC-20000-Foundation - Latest ISO/IEC 20000 Foundation Exam Test Prep

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 3
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

>> Latest ISO-IEC-20000-Foundation Test Prep <<

VCE ISO-IEC-20000-Foundation Dumps - Exam ISO-IEC-20000-Foundation Cost

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which would NOT be included in a service management plan?

  • A. Resources required to operate the service management system
  • B. List of services
  • C. Technology used to support the service management system
  • D. Service desk contact details and hours of service

Answer: D


NEW QUESTION # 40
Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

  • A. The external supplier
  • B. The service provider's contract manager
  • C. The service provider's business relationship manager
  • D. The sub-contracted supplier

Answer: A


NEW QUESTION # 41
What is the objective of service continuity management?

  • A. To ensure that service continuity requirements are fully defined and agreed in service level agreements
  • B. To ensure that potential service continuity issues are predicted and preventive action taken
  • C. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
  • D. To ensure that service continuity plans are tested in accordance with business needs

Answer: C


NEW QUESTION # 42
What is the intent of the service availability management process?

  • A. To ensure that agreed service availability commitments to providers can be met in all circumstances
  • B. To ensure that agreed service availability commitments to customers can be met within agreed targets
  • C. To ensure that agreed levels of service commitments to customers can be met in all circumstances
  • D. To ensure agreed effective communication towards customers

Answer: B


NEW QUESTION # 43
What is not an input to manage continual improvement?

  • A. Relevant directives from top management
  • B. Governance of processes operated by other parties
  • C. Optimized resource utilization or risk reduction
  • D. Problem records

Answer: B


NEW QUESTION # 44
......

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